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Chapter 1 An Introduction to Logistics1

1.1 Basic knowledge preparing1

1.1.1 History1

1.1.2 What is logistics2

1.1.3 Evolution of the logistics management concept5

1.2 Logistics system7

1.2.1 Elements of logistics7

1.2.2 Activities of logistics system7

1.3 The new logistics management paradigm11

1.3.1 The internet B2B economy12

1.3.2 Reverse logistics12

1.3.3 Real-time logistics event management13

1.3.4 Technology solutions provide visibility15

Words and terms18

Notes19

Exercises22

After-class reading24

Chapter 2 Customer Service26

2.1 Surroundings introduction26

2.1.1 The marketing perspective26

2.1.2 Quality of service28

2.1.3 Case study29

2.1.4 Customer loyalty30

2.2 Basic knowledge preparing31

2.2.1 The role of customer service32

2.2.2 Concept of customer service32

2.2.3 The components of customer service33

2.2.4 Customer service policy35

2.3 Service level36

2.3.1 Defining customer service objectives36

2.3.2 Service level and cost37

2.3.3 Setting service standards39

2.3.4 Measuring customer service44

Words and terms45

Notes46

Exercises48

After-class Reading50

Chapter 3 Warehouse Management52

3.1 Basic knowledge preparing52

3.1.1 The role of warehouses53

3.1.2 Types of warehouse or distribution54

3.1.3 Warehouse operations56

3.1.4 The functionality of warehouse58

3.2 Warehouse management62

3.2.1 Warehouse costs62

3.2.2 Warehouse decision64

3.2.3 Objective and principles of good warehouse design and management67

3.2.4 Strategic issues affecting warehousing69

3.2.5 Modern warehouse71

Words and terms73

Notes75

Exercises78

After-class reading79

Chapter 4 Inventory81

4.1 Basic knowledge preparing81

4.1.1 Role of inventory and functionality81

4.1.2 Types of stock-holding82

4.1.3 Inventory costs84

4.1.4 Inventory goals85

4.2 Inventory replenishment systems85

4.2.1 Reorder quantities87

4.2.2 Demand forecasting89

4.3 Inventory management89

4.3.1 Problems with traditional approaches to inventory planning90

4.3.2 Different inventory requirements91

4.3.3 The lead-time gap92

4.3.4 The problems of high levels of inventory and the approaches93

4.3.5 Analyzing time and inventory95

Words and terms96

Notes98

Exercises100

After-class reading101

Chapter 5 Transportation106

5.1 Basic knowledge preparing106

5.1.1 Definition106

5.1.2 Importance of an effective transportation107

5.1.3 The single-service choices108

5.1.4 Intermodal services111

5.1.5 Transportation characteristics112

5.2 Transportation management114

5.2.1 Creating economic utility114

5.2.2 Transport cost characteristics115

5.2.3 Service choices and their characteristics118

5.2.4 The economic factors of transportation120

5.2.5 Transportation documentation121

5.2.6 Market and pricing decisions122

Words and terms123

Notes125

Exercises127

After-class reading129

Chapter 6 Logistics Information132

6.1 Logistics information system132

6.1.1 Logistics information system overview132

6.1.2 Inforrnation functionality136

6.1.3 The importance of information in logistics management139

6.2 Information technology140

6.2.1 Introduction to the information technology140

6.2.2 Use of EDI in the supply chain143

6.2.3 Technology at UPS145

6.3 Logistics information management146

6.3.1 Principles of logistics information146

6.3.2 DANZAS'principles of logistics information149

Words and terms150

Notes152

Exercises153

After-class reading155

Chapter 7 Supply Chain Management157

7.1 Basic knowledge preparing157

7.1.1 Concepts of supply chains and its management157

7.1.2 Model of supply chain management160

7.1.3 Key attributes of supply chain management161

7.1.4 Seven principles of supply chain164

7.1.5 Agile supply chain and its principles165

7.2 Supply chain management and demand chain management166

7.2.1 Supply chain management166

7.2.2 Demand chain management167

7.2.3 Demand/supply chain linkages168

Words and terms171

Notes172

Exercises174

After-class reading176

Chapter 8 Logistical Strategy179

8.1 Basic knowledge preparing179

8.1.1 Why formulate logistics strategies179

8.1.2 A conceptual approach to formulating logistics strategy182

8.1.3 Strategic direction186

8.1.4 Distribution strategies—international distribution channel strategies189

8.1.5 Strategic action itineraries in logistics190

8.2 View your supply chain as a strategy assert194

8.2.1 Five key configuration components195

8.2.2 Operations strategy195

8.2.3 Channel strategy197

8.2.4 Outsourcing strategy197

8.2.5 Customer service strategy200

8.2.6 Asset network200

8.3 Illustrated typology of possible logistics strategies202

8.3.1 Cost domination203

8.3.2 Differentiation203

8.3.3 Innovation204

8.3.4 Alliance206

Words and terms207

Notes207

Exercises210

After-class reading212

Chapter 9 Outsourcing Logistics214

9.1 Basic knowledge preparing214

9.1.1 Factors promoting outsourcing214

9.1.2 The process of externalization217

9.1.3 Recent trends in the purchase of logistical service218

9.2 Evolving relationship between providers and users of logistical services229

9.2.1 More precise contract specification230

9.2.2 Improved LSP-client communications at all levels230

9.2.3 Joint initiatives230

9.2.4 Adoption of open-book accounting231

Words and terms232

Notes233

Exercises235

After-class reading237

Chapter 10 International Logistic239

10.1 Basic knowledge preparing239

10.1.1 The definition of international logistics239

10.1.2 Stages of international development242

10.1.3 Non-trade international logistics243

10.2 Management of the international logistic246

10.2.1 Containerization246

10.2.2 International muhimodal transport247

10.2.3 Managing the Global Supply249

10.2.4 International logistics center252

Words and terms254

Notes256

Exercises260

After-class reading262

Chapter 11 Global Logistics267

11.1 Surroundings introduction ＆ basic knowledge preparing267

11.1.1 The trend towards globalization in the supply chain267

11.1.2 Sources of competitive advantage from a global strategy269

11.1.3 The nature of competitive advantage in global industries270

11.1.4 Cultural differences271

11.1.5 Country comparative advantages272

11.1.6 Types of international strategy:multi-domestic vs.global273

11.1.7 Global cost structure analysis274

11.2 Integration the supply chain275

11.2.1 Requirements for integration275

11.2.2 Preparing to integrate the supply chain277

11.2.3 International partnerships278

11.2.4 Balancing price,quality and service279

11.3 Global enterprise logistics:one tradition ends and another begins280

11.3.1 Global enterprise logistics281

11.3.2 Global logistics:current issues281

11.3.3 Knowledge management in global firms283

11.3.4 Case study284

Words and terms287

Notes288

Exercises290

After-class reading291

Chapter 12 Performance Measurement in Supply Chain293

12.1 Performance measurement293

12.1.1 Keeping score—a basic management principle294

12.1.2 The fundamental concepts of supply chain management and measurement295

12.1.3 The principle of"input and output measures"296

12.1.4 Setting goals across the chain through service level agreements299

12.1.5 Future directions in performance measurement301

12.2 Benchmarking303

12.2.1 What benchmarking is304

12.2.2 A brief history of benchmarking305

12.2.3 What it can do for you306

12.2.4 The pitfalls and critical success factors(CSFs)307

Words and terms309

Notes309

Exercises312

After-class reading314

Chapter 13 New Directions in Logistics317

13.1 Surrounding introduction and basic knowledge preparing317

13.1.1 The emergence of the value-conscious customer317

13.1.2 The new competitive framework:the three Rs318

13.1.3 The organizational challenge320

13.2 The supply chain and IT322

13.2.1 The path to the internet323

13.2.2 The internet implications325

13.3 Green logistics329

13.3.1 Green and logistics329

13.3.2 Development and application of green logistics330

13.3.3 The paradoxes of green logistics in transport systems332

13.3.4 A blueprint for green logistics334

Words and terms336

Notes337

Exercises339

After-class reading341

Glossary343

References349